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Workplace Operations Manager

Gurugram, India

Skeps, a blockchain-based tech company, offers the first microservices platform embedding financial solutions into customer journeys. Our innovative multi-lender POS financing solution simplifies lending for high-value purchases, integrating seamlessly into merchant websites, stores, and omnichannel checkouts, reducing purchase friction and boosting lifetime value. The Workplace Operations Manager ensures smooth day-to-day functioning of office operations, facilities, employee services, and vendor management. The role focuses on creating an efficient, safe, and engaging work environment while supporting business continuity.

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As an Workplace Operations Manager, you will –

  • Oversee daily workplace operations, facilities management, housekeeping, and maintenance activities.

  • Manage key vendor relationships, service contracts, and ensure adherence to Service Level Agreements (SLAs).

  • Coordinate office repairs, asset management, inventory tracking, and procurement processes.

  • Lead space planning, seating allocation, office moves, and layout optimization projects.

  • Ensure workplace safety, compliance with statutory norms, and security protocols (including access systems, CCTV, etc.).

  • Support employee experience initiatives such as onboarding setup, desk allocation, ID card management, and event coordination.

  • Monitor operational budgets, track expenses, and identify opportunities for operational cost optimization.

  • Promptly address workplace issues and maintain a high standard of service quality for all employees and stakeholders.

  • Implement and enforce workplace policies, processes, and operational standard frameworks.

  • Collaborate effectively with cross-functional teams (HR, IT, Admin, Finance) to ensure smooth and integrated operations.

  • Manage office technology coordination related to physical infrastructure (printers, meeting rooms, etc.).

  • Ensure the facility is ready for internal/external audits and compliance checks.

  • Lead emergency response preparedness planning and facility risk assessments 

As an Workplace Operations Manager, you must have -

  • 4–7 years of proven experience in managing end-to-end workplace and facilities operations.
  • Strong competency in vendor and stakeholder management, ensuring quality service delivery and contract adherence.
  • Excellent communication and problem-solving skills to address workplace issues promptly and maintain high service quality.
  • Demonstrated knowledge of compliance, health & safety standards, and statutory norms within a corporate environment.
  • Ability to multitask effectively and manage crisis situations with composure and efficiency.
  • Good understanding of facilities technology systems and Operational Management System (OMS) tools.
  • A detail-oriented mindset with strong organizational skills for managing assets, inventory, and documentation.
  • Proven ability to monitor budgets and drive operational cost optimization.