Product

Who is Skeps, and how does Pay-Over-Time work?
Skeps is a financial technology platform that acts as a network that connects banks to merchants and brings financial products to consumers like you.
The Pay-Over-Time embeds the power of banking worthiness services directly into merchant websites, retail stores, and in-person sales. You can complete your financing application on your device or, in some cases, the merchant's device. Financing options are available through partner banks or financial institutions.

Can I update my name/address/email/phone?
It is possible to update your details in our system. For name, address or email, you can simply use updated details in your next application. For phone, you can reach out to us at help@skeps.com. We may ask for additional details for verification purposes before we proceed to make any updates to our database.
to update your details with the lender partners, please reach out to them directly.

Can I take out multiple loans?
Yes, as long as you qualify for an additional loan. Once you take a loan from a lender, the lender will provide you an access to a portal to manage your loan and payments. All the loans taken from a lender can be managed through the same portal.

How does Same as Cash work?
If your loan has a "Same as Cash" promotion, also known as "No Interest if Paid in Full" promotion, this means:

• Interest will be billed during the promotional period.
• If you pay off your entire Amount Financed before the end of the promotional period, all billed and paid interest will be applied to principal, and you will not be responsible for paying interest.
• You will need to pay more than your regularly scheduled payment amount to pay off the balance during the promotional period.
• Payments are due during the promotional period.
• If you do not wish to take advantage of the Same as Cash offer, simply make your payments in accordance with your Payment Schedule.
• Only loans described as "Same as Cash" during the loan application process and in the Loan Agreement qualify for Same as Cash.

 

Credit Check

How can I check my eligibility and offers?
Backend algorithms evaluate your credit eligibility when you submit your information on the Pay-Over-Time application. The algorithms consider various factors and match you with the best available lender offers for your credit profile.
If you pass - you will typically be shown an amount you qualify for, along with terms and rates, from lender partner(s). Please note that not everyone will be matched with offers based on their profiles.
Your credit score will not be impacted.
You are not obliged to make loan repayments unless you actually borrow an amount by completing your purchase.

Will checking eligibility affect my credit score?
Checking your eligibility does NOT affect your credit score. Eligibility checks are based on a soft inquiry, which will be visible on your credit report.

Digital Card

How do I use my digital card?
Once you have agreed to the lender terms (loan agreement), you will be presented with a digital card in some cases. Using the card number, expiration date and CVV at the merchant's point of sale will complete your purchase and trigger a loan for the final purchase amount. Please review the loan terms carefully before completing your purchase.
If you choose not to use your card within the designated period, the loan agreement will be canceled. Your loan will not be onboarded, and you will not be obliged to make repayments.

Looks like my digital card did not work as expected. Can you assist me?
Outside of one-off technical difficulties, your digital card transaction might have failed due to one of the following reasons:

• You attempted to swipe the card at the incorrect merchant.
• The card is currently expired, in which case you can re-generate a new card using the link originally emailed to you.
• A swipe was attempted for an amount higher than what is on the loan agreement, in which case you can modify the amount and try again. In case you retry and observe multiple order confirmations, please contact the merchant to reverse/cancel one of them. If multiple loans are onboarded, please contact the lender.

 

What if I decide not to use my Digital Card?
If you decide you no longer need a loan, simply access your Digital Card and click Cancel. If you do not use your Digital Card before it expires or is canceled, the Loan Agreement you signed during the application process will be canceled, and your loan will not be started.

Orders

How do returns work?
All customers must initiate returns with the merchant. You will receive a confirmation email once a refund has been processed.
Depending on whether you are returning your purchase partially or entirely, you will see your outstanding loan balance reduced or the loan as closed.
If you experience a delay of more than five days, please get in touch with the merchant to obtain confirmation on whether the refund was successful. You can contact us for further questions at help@skeps.com.

Lenders

I need clarification on my loan product terms, payment amount, payment schedule, or outstanding principal balance. Can you assist me?
to address specific questions or concerns about your loan product terms, amount, schedule, or remaining balance, we recommend reaching out to the lender you were matched with. They have detailed information about your specific loan and can provide the necessary clarification and assistance you need.
Please note that when you completed your purchase, and your loan was onboarded, you should have received instructions to set up your account on the respective lender's servicing platform. You can log back in there and check your loan details.

How is the interest charged?
The APR you are charged will vary based on the type of loan you take out and your creditworthiness. The exact terms that apply to your purchase will be provided in the Loan Agreement, available for review before you accept any terms and take out a loan.